Shipping policy

 

Thank you for choosing Purpello. We’re committed to delivering your jewelry safely, securely, and on time. Please review our Shipping Policy to understand how we process and ship your orders.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Note: During sales or festive seasons, processing times may be slightly longer due to high order volume.

Shipping Method & Delivery Time

We currently ship all orders via India Post – Speed Post for safe and reliable delivery.

Delivery time may vary depending on your location:

Delivery Location Estimated Delivery Time
Within Kerala 3–4 working days
Outside Kerala (India) 5–7 working days

Please Note: Delivery timelines are estimates and may be subject to delays due to courier issues, weather conditions, or unforeseen events beyond our control.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout based on your location and selected delivery method.

We may offer free shipping on select products or promotional campaigns – please check our homepage or social media for current offers.

Delivery Address

Please ensure that your shipping address and contact details are entered correctly at checkout. Purpello is not responsible for orders lost or delayed due to incorrect or incomplete address information.

Delays & Exceptions

While we work with reliable courier partners, delivery delays can occur due to:

  • Weather disruptions

  • National holidays

  • Service area limitations

  • Unexpected courier issues

We appreciate your patience in such situations and will do our best to assist you with updates.

International Shipping

Currently, we [do / do not] offer international shipping.
(Please update based on your business operations.)

If international shipping is available, customs duties or import taxes (if any) will be the customer’s responsibility.

Need Help?

For any questions about your shipment, please contact our support team:

📧 Email: hello@purpello.com
📱 WhatsApp: +919539748686
⏰ Support Hours: Monday to Saturday | 9:00 AM – 6:00 PM

By placing an order on Purpello, you agree to the terms and timelines outlined in this Shipping Policy.